Hi! I’m Jason.👋

I’m a seasoned operations leader with over 20 years of experience, and let me tell you I’ve been driving business profitability and growth like nobody’s business!

I’ve had the pleasure of working with some big-name Fortune 50 clients from all around the world. I’ve got a proven record of delivering profit-driven leadership.

And I know how to optimize productivity and manage a workforce like a boss. 😉

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About Me

When it comes to executing projects,
I’ve got the magic touch. 🪄

With a solid 22 years under my belt, I’ve seen it all when it comes to running operations smoothly. I’ve spent 15 of those years mastering the art of managing contact centers.

You know, those places where the phones never stop ringing? 🤣

I even took the leap and became a small business owner for several years. It was an exciting adventure, and I gained a ton of valuable experience from it.

My Experience

Voxelmaps and Tech Mahindra 2019 to Present

As Global Support Manager, I mentor and lead a worldwide team of support coordinators while collaborating with cross-functional teams to align operations with business goals internationally.

Building strong relationships with stakeholders is a priority, and I’m always on the lookout for opportunities and risks, implementing solutions to capitalize
on advantages and mitigate downsides. 📈

Insight Global 2017 to 2019

I had the incredible opportunity to manage and coach teams of GIS Field Service Engineers working on a major mapping project.

My role involved ensuring the safe and efficient completion of data collection regions across different geographic areas.

I worked closely with Regional and Project Managers to meet deliverables, staying within budget and hitting all coverage targets. 🎯

Advanced Communications Group 2015 to 2017

During my time as Director of Customer Service, I had the pleasure of collaborating with senior leadership on various AT&T programs outsourced to ACG.

I also took charge of training customer service specialists to ensure they could resolve customer issues on the first call and seamlessly transition to sales transactions.

This approach not only reduced “cost center” headcount but also boosted “profit center” revenue generation per seat. 💸